Atkins has played a key role in the business process improvement of the surface transport sector of the Department of Transport in the Emirate of Abu Dhabi. In expanding and upgrading Abu Dhabi’s public transport services, the Department needed to install a greater degree of structure to underpin delivery of its services.

Atkins used current strategies and policies to inform a restructure of existing processes and systems that were out of scope. The team established high level strategic functional process maps and used these as facilitators for workshops with staff. These drove the development of detailed role activity diagrams and sustainable processes and work instructions. This process helped establish international exemplar organisations, map best practice and undertake gap analysis before undertaking the detailed process development for each of the Department’s divisions and for the 17 cross-organisational shared processes.

• Business process improvement

Link to this project: